Terms
Terms of using the practice and this website.
The short version of how appointments, payment and this website work. Last updated 1 September 2026. [Replace with your own terms; this is a template.]
Appointments
Book online, by phone or at reception. An appointment is confirmed when you receive the confirmation email.
Cancellations
Free up to 24 hours before. After that we charge half the appointment price, because someone else could have had the slot.
Payment
Pay on the day by card, or through your insurer with a pre-authorisation number. Prices are on the prices page and include VAT where it applies.
Results and letters
Results are explained by a clinician within two working days. Letters for work, travel or insurance are charged as listed.
This website
Content is general information, not medical advice for your situation. If something is urgent, call 999 or 111.
Complaints
Tell the practice manager first. We acknowledge within two working days and answer within twenty. If you are not satisfied, the regulator’s complaints route is listed on the Contact page.
Questions about this?
Email the practice manager at manager@haldenpractice.co.uk or call us. We reply within 30 days, usually much sooner.